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Patient transport services

The Sussex Non-Emergency Patient Transport Service (NEPTS) is responsible for safely and effectively transporting eligible patients who are in receipt of NHS funded healthcare. NEPTS provides transport for treatments for patients who have a medical reason that means they are not able to travel by another method. It includes the following journeys:

  • To a planned outpatient appointment
  • To hospital for a planned admission
  • Home from hospital following discharge
  • Home to Sussex from hospitals in other areas of the country

It does not include primary care appointments such as GP or dentist appointments, or visits to a pharmacy.

Are you eligible for Patient Transport?

To be able to use the Sussex NEPTS, you must meet the Eligibility Criteria. To find out whether you are eligible for transport, you will be asked a series of questions based on the criteria (which have been developed in conjunction with clinical experts and patient representatives). If you are eligible for Sussex NEPTS, you will be offered transport regardless of distance and your circumstances.

To book

The Sussex NEPTS service is provided by the South Central Ambulance Service (SCAS) NHS Foundation Trust. To book or check if you are eligible, contact:

  • SCAS Contact Centre – 0300 123 9841
  • 07:00-20:00 Monday to Saturday
  • 08:00-17:00 Sundays and Bank Holidays

They ask for 14 days notice where possible so it is recommended you contact them as soon as you know your appointment date.

For more information visit: https://www.eastbournehailshamandseafordccg.nhs.uk/your-health/patient-transport-services/

 
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