Oldwood SurgeryTel: 01580 880790
Battle Health CentreTel: 01424 776550
Patients may book to see any of the doctors in the practice. We operate a system which includes pre-booked (up to 2 weeks in advance) and on the day appointments.
Appointments can be booked online or by calling us on 01580 880790. Phone lines open at 8am. For further information on booking online, visit our Online Services page.
We can also offer evening appointments from 6.30pm to 8pm on Tuesdays at Oldwood Surgery; Wednesdays at Battle Health Centre; and Thursdays at Battle Health Centre as part of the government initiative to give patients Extended Access to appointments. These appointments must be booked in advance. Our GP colleagues in Hastings & Rother are providing our Extended Access service for Monday and Friday evenings 6.30pm to 8pm; Saturday mornings; and Sunday mornings by phone. If you need to be seen at these times, contact our reception team and they will tell you what appointments are available and at which GP surgery. You will be asked to give your consent for their GP to access your medical records.
When you call to book your appointment we endeavour to ensure that you are seen at your preferred location but this is not always possible. If you need to be seen on the same day we will offer you the first available appointment which could be at either location.
Our standard appointment time is 10 minutes but we can offer longer appointments, please ask at the time of booking. Please Let us know if more than one person in the family needs to be seen as each patient needs a separate appointment.
If you have more than one problem that you would like to discuss during your appointment, please highlight this to the GP at the start of your appointment. Whilst the GP may not be able to deal with them all in a single, ten minute appointment, it will help them make a safe and effective plan for how these problems are prioritised and managed.
Please let us know if you would like someone to accompany you during an examination or if you require a private room to discuss any matters. You may choose to have a friend or relative present or ask the practice to provide a chaperone. Please ask in advance so we can arrange this for you.
Please respect other patients and be on time for your appointment. Should you need to cancel, let us know as early as possible so the time slot can be made available to another patient.
The surgery operates a non-attendance policy, as well as a late attendance policy, which means if you do not arrive at all or you arrive too late to be seen, we will write to you about the defaulted appointment. In exceptional circumstances, due to consistent no-attendance, you might be asked to register with an alternative practice.
These can be arranged, please phone either surgery for advice.
You can have a telephone consultation with a doctor. Please call us for advice. The doctor will call you back at an agreed time on the telephone number you have provided.
Dr Rob McNeilly
Dr Paula Rivett
Dr Lorna Davey
Dr Andrew Sewell
*Alternate weeks at Robertsbridge
Our nurses treat patients for a wide range of common conditions. You can book an appointment up to 4 weeks in advance with the nurses.
The parking bay marked 'DOCTOR' in front of the surgery is specifically for doctor parking. You can park in any of the other spaces at Oldwood Surgery; or any spaces marked with HC at Battle Health Centre.
Free WiFi is now available in the waiting room at Oldwood Surgery and Battle Health Centre. Simply select 'NHS WiFi' in your phone settings. We would be grateful if you would keep the sound switched off so as not to disturb other patients that may be waiting.
These are not permitted on the premises. There are signs in the Surgery asking you to observe this request. Should you need a drink of water, please ask a receptionist.
We are now offering evening appointments, booked in advance, on Tuesday (GP), Wednesday (GP & Nurse) and Thursday (GP) evenings 6.30pm to 8.00pm as part of the government initiative to give patients extended access to appointments. You can also book to see a GP at another local practice on Monday and Friday evenings and Saturday mornings; and by telephone on Sunday mornings. Speak to our reception team to find out more.
Available through patientaccess.com, or even better, as a mobile app for both Android and iOS devices, you can:
Ask at reception for your personal log in details and then click on the link below. If you get your medication from us, please click on the option to 'choose your pharmacy later' to ensure your repeat prescription requests continue to come to us for processing.
To access our online services go to patientaccess.com
To download the app, go to your App Store on your phone or device and search for:
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work' (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 1st March 2013. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Patients have the right to ask for a chaperone at any time, for an examination or consultation. If you feel you would like a chaperone please ask at reception or mention it to your Doctor. This will not affect your care in any way.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect if you do need a home visit, you can help us by calling reception before 10:00. In the case of urgent problems during evenings, nights and weekends, please telephone the NHS 24 telephone service on telephone number: 111. Website NHS 111
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
The Sussex Non-Emergency Patient Transport Service (NEPTS) is responsible for safely and effectively transporting eligible patients who are in receipt of NHS funded healthcare. NEPTS provides transport for treatments for patients who have a medical reason that means they are not able to travel by another method. It includes the following journeys:
It does not include primary care appointments such as GP or dentist appointments, or visits to a pharmacy.
To be able to use the Sussex NEPTS, you must meet the Eligibility Criteria. To find out whether you are eligible for transport, you will be asked a series of questions based on the criteria (which have been developed in conjunction with clinical experts and patient representatives). If you are eligible for Sussex NEPTS, you will be offered transport regardless of distance and your circumstances.
The Sussex NEPTS service is provided by the South Central Ambulance Service (SCAS) NHS Foundation Trust. To book or check if you are eligible, contact:
They ask for 14 days notice where possible so it is recommended you contact them as soon as you know your appointment date.
For more information visit: https://www.eastbournehailshamandseafordccg.nhs.uk/your-health/patient-transport-services/
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