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In order to support your care, we maintain records about you. Confidentiality is important to us. We take great care to ensure your information is kept securely and used appropriately. Our staff are fully trained to understand their legal and professional obligations to protect your information.

Why we collect information about you

We aim to provide you with the highest quality of care.  To do this we keep information on you in your medical records.  

These records may include:

  • Basic details e.g. your address, date of birth, next of kin etc.;
  • Notes and reports about your health;
  • Details and records about your treatment and care;
  • Information from people who care for you and know you well, such as care professionals and relatives.

We use these records to:

  • Provide a good basis for all health and care decisions;
  • Make sure your care is safe and effective; and
  • Work with others providing you with care.

Your rights

We promise you that we will:

  • Discuss and agree what we record about you;
  • Give you access to your records;
  • Keep you informed about, and ensure that you have input into, your care plan.

You have specific rights under the Data Protection Act 2018, the Human Rights Act 1998 and the common-law duty of confidentiality. The Disability Discrimination and the Race Relations Acts may also apply.

You have the right to ask for a copy of all records about you. If you think anything is inaccurate, please let us know.

We are committed to being transparent and accountable for how we use your information. If you have any concerns or questions please contact us. 

There is more information available in our privacy notices which are available below.

How we keep your personal information safe

We have a duty to:

  • Maintain full and accurate records of the care we provide;
  • Keep records about you confidential, secure and accurate;
  • Provide information in a format that is accessible to you (e.g. in large type if you are partially sighted).

We will not share information that identifies you for any reason, unless:

  • You ask us to do so;
  • We ask and you give us specific permission;
  • We have to do this by law;
  • We have special permission for health or research purposes.

Your records will be stored on paper and on the computer. We have robust policies in place to protect them. This is outlined in our Data Security Policy. 

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. All staff have completed confidentiality and data protection training.

Please speak to us if you have any concerns.

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